Privacy Policy

At Simon Says Tours, we take the privacy and protection of your personal information seriously. This Privacy Policy outlines how we collect, use, and safeguard the personal data you provide or we receive when you use our services. We aim to help you make informed decisions regarding your personal information.

This Privacy Policy is subject to periodic updates to ensure compliance with legal requirements and align with our evolving business practices. It is your responsibility to review this Privacy Policy periodically and stay informed about any changes. We recommend checking back regularly to review any updates. In the event of significant changes to this Privacy Policy, we will make efforts to inform you through notices on our website or via email.

What information do we collect from you?

When you make an enquiry or book a trip with Simon Says Tours, we collect specific information from you depending on your interactions and the products or services you use. The personal information we typically collect includes:

• Full name, date of birth, gender (male/female/other), title, postal address, phone number, email address, next of kin details, dietary requirements, height, and weight.
• Additional information provided during the booking process to assess the suitability of the trip, which may include personal details.

Additionally, we collect and process information relevant to your booking, such as flights and accommodation details, even if you have not directly booked through Simon Says Tours, as this information may be passed to us by our partners and third parties.

We may also collect technical identity data, including IP addresses, browser type and versions, and other technology used to access our websites. Information about your website usage and browsing behavior is also collected.

Travel providers, such as accommodation, hotels, and transport services (Travel Providers), may share personal information about you with Simon Says Tours to ensure the fulfillment of your travel reservation, handle support questions related to your booked tour or trip, or manage any complaints or disputes concerning your reservation.

Photos and Videos

During your travel on a tour with Simon Says, photos or videos may be taken by our staff, partners, or fellow passengers as part of the experience. Your privacy is important to us, so if you prefer not to be photographed or included in any videos, please inform your tour group leader or the photographer. While we take precautions to safeguard your privacy, we cannot be held responsible for tourgoers taking your photo or video without our knowledge.

Why do we collect your information?

At Simon Says Tours, we collect, hold, and handle your personal information for various business purposes, including:

1. Providing you with our travel products and services, managing reservations and tours, and administering your booking account (if applicable).
2. Managing our business relationship with business partners, suppliers, and agents.
3. Contacting you to respond to queries, complaints, or important updates related to your bookings.
4. Improving our products, services, and user experience.
5. Complying with legal obligations and assisting government agencies or regulators.
6. Conducting marketing activities, informing you about other travel-related products or services, and processing feedback forms and communications.

Under privacy and data protection laws, we must have a purpose and legal basis to collect, hold, and process your information. The legal basis may differ based on your interaction with us and the information collected:

• – Necessary for the performance of a contract: We collect and process your personal information to fulfill your travel reservations and manage your bookings.
• – Legitimate Interest: Your information is used for commercial purposes necessary to provide products or services without overriding your rights and freedoms. For instance, we use your email address to communicate about your bookings and provide relevant information.
• – Legal Obligations: In certain situations, we use your information to comply with local laws in the country you are visiting.
• – Vital Interest: In limited circumstances, we process your information to protect your health, such as contacting medical providers or insurance providers in a medical emergency.
• – Consent: Where required by law, we obtain your consent before processing your personal information, particularly for electronic marketing materials.

Providing your personal data to us is voluntary. However, certain information may be necessary to fulfill your reservations and ensure a smooth experience. For example, without your name and contact details, we cannot process your travel booking.

Making an Enquiry or Booking a Trip

When you make an enquiry or book a trip with Simon Says Tours, we use your personal information to arrange and provide the products and services you have requested. Here’s how we use this information:

1. – Ensuring Safety: Our group leaders use your personal information to identify you and ensure your safety during the trip.
2. – Travel Documentation: Depending on your destination and services booked, we may need to provide certain personal information to suppliers to secure the booking. Additionally, local laws and governments may require travel documentation, such as passport details or scans.
3. – Managing Your Relationship: We collect your contact details to manage our relationship with you. This includes providing booking updates, relevant information, tickets, handling feedback and complaints, and contacting you in emergencies.
4. – Medical Information: In certain circumstances, we may share relevant medical/health information with insurance providers, their agents, and medical staff for emergencies or to act on your behalf or the passengers’ interest.
5. – Consent and Vital Interest: With your consent or when it is in your vital interest, we may use your medical/health information to understand any specific needs you have before and during the trip. Your consent allows us to process this sensitive information.

How we keep your information secure

At Simon Says Tours, safeguarding your personal information is of utmost importance to us. We have implemented comprehensive physical, electronic, and managerial security measures to protect your data, reduce the risk of loss, misuse, and unauthorized access, modification, disclosure, or interference.

In the event of any actual or suspected breach of personal information, we have established appropriate procedures to address the situation promptly. We will inform you and any relevant regulatory authorities of any data breach as required by law.

While we take all reasonable precautions to ensure the security of your personal information, it is essential to recognize that the internet has inherent risks. Therefore, we advise you to exercise caution when providing any personal information online to us.

Third party Sites

Our website may include links to third party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Cookies

At Simon Says, we use cookies and similar tracking technologies on our website to enhance your browsing experience and improve our services. Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website. They help us remember your preferences, analyze website traffic, and tailor content to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies if you prefer. However, please note that blocking cookies may impact your ability to access certain features or functionality on our website.

By continuing to use our website, you consent to the use of cookies as described in this Cookies section. You can change your cookie preferences at any time through your browser settings.